HB
Heinrich B
1 reviews | Active since Mar 2009
06 Jan 2016, 09:17
Skew brad new car
We purcahsed a new Ford Figo in August 2015...to our dismay a few months later we discovered that the car's body panels do not allign and he suspension is noisy. Took the car to a panelbeater for assessment and was advised to return the car as it is not repairable. Spoke to Action Krugersdorp and they agreed there is something wrong and the car will be replaced. We have been waiting on feedback on when how or what for nearly 2 months now and we are still forced to drive a faulty car. Worst service I have ever received and I have been a customer for more than 10 years. I am now forced to go rent a car as my band new car is not reliable enough to drive.
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Action Motor Group Krugersdorp's replyOfficial
06 Jan 2016, 12:25Hello heinzb83,
It was agreed to replace the customer vehicle with a similar vehicle at no cost to the customer. A choice of two vehicles however only arrived at the dealer during December, ready to be offered to customer. If dealer agreed to replace vehicle at no cost, I cannot see how the customer sees it as bad customer service.
It was agreed to replace the customer vehicle with a similar vehicle at no cost to the customer. A choice of two vehicles however only arrived at the dealer during December, ready to be offered to customer. If dealer agreed to replace vehicle at no cost, I cannot see how the customer sees it as bad customer service.
Action Motor Group Krugersdorp's reply06 Jan 2016, 12:25
Official
Hello heinzb83,
It was agreed to replace the customer vehicle with a similar vehicle at no cost to the customer. A choice of two vehicles however only arrived at the dealer during December, ready to be offered to customer. If dealer agreed to replace vehicle at no cost, I cannot see how the customer sees it as bad customer service.
It was agreed to replace the customer vehicle with a similar vehicle at no cost to the customer. A choice of two vehicles however only arrived at the dealer during December, ready to be offered to customer. If dealer agreed to replace vehicle at no cost, I cannot see how the customer sees it as bad customer service.