No support from Action Gear

I purchased a Dji Phantom 2 with Zenmuse H3-3D Gimbal, extra battery and prop Guards from Action Gear in second last week of January 2015. This all came to the amount of almost R17 000. The Phantom flew perfect for a week and all went well. Then Dji made new Firmware update available. I did the update, took my Phantom for a flight..... Nightmare.... Lost Control, flew away and crashed. It's wrecked now. All over the world customers are having the same issue with the flyaways and new firmware. Action gear promised to assist me in contacting Dji.... Now Action Gear just ignore me, for last 2 and half weeks, they do not reply on my emails, not even Dji replies. I think this is very poor support from Action Gear who is an authorised Dji dealer and the fact that I spent so much money with them.