MM
Michelle M
1 reviews | Active since Mar 2019
16 May 2025, 16:59
Urgent Inquiry: Vehicle Service Status
Good day,
I am writing to follow up on my vehicle, which was booked in for service at Action Ford Roodepoort this morning, May 16, 2025. This was due to the engine overheating service light activating yesterday.
Despite dropping the car off as scheduled, I have not yet received any feedback regarding its status. I have attempted to contact the service department three times today and left messages, but unfortunately, I have not had a response.
As it is now approaching 5:00 PM, and I understand the dealership will be closing soon, I am concerned about the lack of communication regarding my vehicle. I would appreciate an urgent update on the diagnosis and expected completion time.
Thank you for your prompt attention to this matter
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Michelle M's updateReviewer Update
18 May 2025, 22:55I am writing an update on the formal complaint on the dissatisfaction with the service I have received concerning my vehicle at Action Ford Roodepoort.
On Friday, May 16, 2025, at approximately 17:03, I received a call informing me that the diagnostic work on my car had not yet been completed and would only commence on Monday. No further explanation for this delay was provided.
It is important to note that this update was only received after I had made three prior unsuccessful attempts to my service consultant for an update and subsequently posted a Google review detailing my experience. This sequence of events leads me to believe that the communication was a reactive measure to the pressure app****, rather than a proactive update on the status of my vehicle. Consequently, it is reasonable to assume that minimal, if any, work had been undertaken on my car by that point. Furthermore, receiving such critical information at 17:00 on a Friday does not allow for adequate alternative planning.
This experience has left me questioning the standard of customer care at your dealership. I am compelled to ask what justifies this level of service. Is it possible that my demographic as an African female has influenced the treatment I've received, or perhaps that my vehicle, being an entry-level model, is perceived as less of a priority for revenue generation?
If my patronage is not aligned with the target market for Action Ford Roodepoort, I request that this be communicated clearly so I can make alternative arrangements for my vehicle's servicing needs elsewhere.
I expect a prompt response addressing these concerns and outlining the immediate steps that will be taken to rectify this situation and complete the work on my vehicle
Regards
MM
Michelle M's update18 May 2025, 22:55
Reviewer Update
I am writing an update on the formal complaint on the dissatisfaction with the service I have received concerning my vehicle at Action Ford Roodepoort.
On Friday, May 16, 2025, at approximately 17:03, I received a call informing me that the diagnostic work on my car had not yet been completed and would only commence on Monday. No further explanation for this delay was provided.
It is important to note that this update was only received after I had made three prior unsuccessful attempts to my service consultant for an update and subsequently posted a Google review detailing my experience. This sequence of events leads me to believe that the communication was a reactive measure to the pressure app****, rather than a proactive update on the status of my vehicle. Consequently, it is reasonable to assume that minimal, if any, work had been undertaken on my car by that point. Furthermore, receiving such critical information at 17:00 on a Friday does not allow for adequate alternative planning.
This experience has left me questioning the standard of customer care at your dealership. I am compelled to ask what justifies this level of service. Is it possible that my demographic as an African female has influenced the treatment I've received, or perhaps that my vehicle, being an entry-level model, is perceived as less of a priority for revenue generation?
If my patronage is not aligned with the target market for Action Ford Roodepoort, I request that this be communicated clearly so I can make alternative arrangements for my vehicle's servicing needs elsewhere.
I expect a prompt response addressing these concerns and outlining the immediate steps that will be taken to rectify this situation and complete the work on my vehicle
Regards