Poor customer service

In February 2024 I bought a Ford Ranger from Action Ford Malmesbury. The sales experience was great and the service I received was great. But then 1 November 2024 I took my Ranger for a service. I mentioned the right side door rubber was faulty and when I collected my Ranger, I was informed that they don't have stock of the rubber, but will order it and will contact me for the fitment.

In January 2025 I personally went to the service department to find out what had happened with the door rubber. Firstly the service I got from the lady at the service reception was pathetic. She was more interested in her personal WhatsApp's and talking to her ***orker to pay attention to me. When I asked her for her attention, she said that she would be with me in a couple of minutes and just continued on her phone. After a while I got her attention only to hear that they ordered the rubber but due to a back log, they still haven't received from the factory, but will contact me as soon as they received it. I left and the next morning I phone the parts department at Action Ford Malmesbury to find out if they have a door rubber in stock. Unfortunately no stock but the factory have in stock and if I order now it will arrive in 3 days time. Then I contacted the DP, Burger Genis, to discuss this problem with him, but unfortunately he wasn't available, but a message was left and will call me back. Nothing happened.

Last week I sent a complaint to Ford SA regarding and till now no response.

This is the worst customer service I experienced in a very long time. Since when is attending to your personal stuff at work more important than the customer?

Up until now my issue has not been resolved and this is 4 months later.