Worst Service at Kimberly Airport

I will like to report the bad service received on 10/11/2021 from Kimberly Airport. My colleague and I arrived at the airport a few minutes after 9h00 AM (+/- 9h05). At around 9h27, we went to the check-in counter to check in our luggage and all the counters were empty. Worried that we have to check-in our luggage an hour before our 10h45 flight to Jhb, we enquired with the boarding gate security and the lady informed us that the counter only opens when the flight from Jhb land and we should go and find a bench where we should wait. When the plane finally landed, we went to go check in the luggage and the lady at the counter told us that we are late and she would not accept our luggage. We tried to explain what we were told but she kept arguing. Luckily, I took a picture and when I showed her the picture, she accepted our luggage. She did not apologise. At the boarding gate, I asked the security lady why she gave us the wrong information and she responded by saying " o ska batla ho xabana le nna", meaning that I must not provoke her. This is the same lady who said the check-in counter only opens when the plane landed. First, the employees at Kimberly Airport are arrogant and rude. Secondly, they threaten to harm the passengers when they are confronted about the incorrect information that they have provided. I have flown to 7 Provinces within 3 months on business and I have never received such bad service to a point where an employee threatens the passenger.