Unfair disregard of claiming earned miles and poor consultation practices

I travelled from OR Tambo in Johannesburg to Rome on the 7 October and returned on the 16 October 2017 having used FLY Emirates flights and upon my return I have tried on several occasions to submit my earned voyage miles that I need to claim as an SAA Voyager client but I have continued to be ill advised by the SAA consultants.

Around December 2017, I was told that I should submit them via post office, which I did, but the mail got returned to me after some weeks. I called SAA again in January 2018 to follow up on where do I need to submit, the same physical address I was advised of in the first instance, did not receive my package.

I requested to submit them personally around April 2018 to a physical address but I was told that I can only submit them via the same address (no 6, jones road isando airways park, 1600) which really discouraged me.

Later on, I was told that they are too old to be submitted which meant, the accumulated miles could not be claimed from SAA, I found this very disturbing and unfair as I did everything to submit within the required time frames. One colleague of mine said, it is said such are continuous challenges that SAA avoids when clients have to claim such huge miles.