UNAPPRECIATED CUSTOMER SERVICE.

Staff at the check in point should be trained with customer service. I was on my way to Victoria Falls on the 20th January 2023. Whilst checking the machine picked up lotions that were not suppose to be allowed in. Before I could talk to the lady who removed my things from my bag she had already threw some items in the bin. I had to call her to order to explain properly and ask if I have a solution. I had to quickly take some of the staff and told her that my niece is around and will take my items. Even if a person is busy she must not use the power of being in control. Also one of the items thrown in the bin was quarter even if the bottle said 200ml. the airport must really consider. I eventually managed to save some of the items and gave them to my niece. My other question is the way the bin is locked you wonder what happens to the confiscated items. Another customer was following me and had a quilt and could not understand why was he not allowed to take it with him. When he turned around with the quilt the lady spoke in vernacular that if he does not comply he must use his own plane. I was shocked by the remark. That was not fair because he was shocked just like I was. Training is required you talk rude to the people who put a plate of food on your table. We are chasing away tourist who try to improve our economy.

Thanks to the Airport management for listening and addressing. We are not educated about how the airport works and people must learn to be patient and serve us properly.