1 reviews | Active since Dec 2013
Treat me with respect and humanity
This morning I travelled with my wife and 3 month old baby. When proceeding to security gate 7. First we travelling with two laptop bags one baby bag my wife's hand bag and the baby stroller. At the security scanning conveyor belt we was not greeted by two gentlemen on duty this after I said morning. The the one gentlemen started demanding take out your laptop take out your wallet! Patiently I have done it because but the he instruct my wife take out that baby!!! I turned around to help my wife the he demand put the pram through the scanner!! I told him i don't like the way how he talks to us and the big guy behind the monitor answer just do it!!!! Then i told them we flew before and the pram does not fit through the scanner. Needless to say i still gave them the pram and the literally forced the pram through the scanner. When i tell please don't do it because i know they wont give me R15 000 to replace the pram when it gets damaged the make jokes about!!! Going trough the body scanner myself i asked a lady to please give met the tow gentleman's name on which she refuse to say. Well now we sit with a damaged pram and demand Acsa to replace it!!!!!!
Thank you for contacting Airports Company South Africa Customer Care.
Please note that your query reference number is: QCPT151102LVRGGJ0.
An agent from Cape Town International Airport will be in touch with you shortly with feedback on this incident.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
Please note that your query reference number is: QCPT151102LVRGGJ0.
An agent from Cape Town International Airport will be in touch with you shortly with feedback on this incident.
Best Regards,
Customer Care.
