THIS PROBLEM STILL UNSOLVED.

Airports Deck 15 Aug 2018, 15:10 to me

Thank you for contacting Airports Company South Africa Client and Passenger Services. Your Reference Number is QGEN ********** 8-39401. We will attend to your query in the next Business Day

PLEASE NOTE: To ensure we keep accurate track of our correspondence with you, we kindly request you do not change or delete the Query Reference Number in the Subject of this E-Mail. Also, please ensure you reply to us using the same E-Mail Address. We appreciate your understanding and cooperation and we aim to assist you as efficiently and effectively possible.

THIS PROBLEM STILL UNSOLVED. No e-mail answered with regards to refund or if I can use this booking for my next trip!