Theft

My wife traveled from Joburg to Cape Town on a Kulua flight recently for a weekend. Her bag was breached and an expensive pair of sunglasses ****** and nothing else. The lock on her bag is damaged beyond repair. We contacted Kulula who were quite helpful, although the process for trying to claim far too time consuming which included reporting to SAPS and getting a case number among other things. We accept that it was very naive and silly to have left the glasses in the check-in luggage and weren't prepared to go to a SAPS police station over a weekend which would've been another experience in itself. It is really sad and frustrating that acsa staff can blatantly break-into travelers luggage and ***** with such ease. I imagine this happens regularly from what I've read. The bag must have gone through a scanner of sorts and the glasses picked up and then the obvious. Surely there are cameras overseeing staff? Anyway we reported it to acsa and got a reference (AC5908). I wonder if we'll hear from an acsa representative who can explain how/why this could happen so easily?