BD
Burt D
1 reviews | Active since Mar 2009
14 Nov 2015, 14:31
Thanks for your response BUT . .
ACSA, thank you for responding to my complaint. A sorry and hope it doesn't happen again is not sufficient!!<br> Can I, and HP followers, have some feedback on what has been done about this disgusting behaviour of one of your staff??
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ACSA's replyOfficial
24 Nov 2015, 10:33Hello Burt,
Please note that steps have been taken to ensure matters such as these don't reoccur.
Bosasa staff have been placed with barricades restricting the amount of people entering the departures area. This also is a Security measure to ensure only authorized staff are allowed past this point.
The Airline staff are monitoring the staff that are responsible for weighing the baggage and no such incidents have since been reported again.
This is an Airline matter and they are treating it and monitoring the situation with the seriousness it deserves.
Best Regards,
Customer Care.
Please note that steps have been taken to ensure matters such as these don't reoccur.
Bosasa staff have been placed with barricades restricting the amount of people entering the departures area. This also is a Security measure to ensure only authorized staff are allowed past this point.
The Airline staff are monitoring the staff that are responsible for weighing the baggage and no such incidents have since been reported again.
This is an Airline matter and they are treating it and monitoring the situation with the seriousness it deserves.
Best Regards,
Customer Care.
ACSA's reply24 Nov 2015, 10:33
Official
Hello Burt,
Please note that steps have been taken to ensure matters such as these don't reoccur.
Bosasa staff have been placed with barricades restricting the amount of people entering the departures area. This also is a Security measure to ensure only authorized staff are allowed past this point.
The Airline staff are monitoring the staff that are responsible for weighing the baggage and no such incidents have since been reported again.
This is an Airline matter and they are treating it and monitoring the situation with the seriousness it deserves.
Best Regards,
Customer Care.
Please note that steps have been taken to ensure matters such as these don't reoccur.
Bosasa staff have been placed with barricades restricting the amount of people entering the departures area. This also is a Security measure to ensure only authorized staff are allowed past this point.
The Airline staff are monitoring the staff that are responsible for weighing the baggage and no such incidents have since been reported again.
This is an Airline matter and they are treating it and monitoring the situation with the seriousness it deserves.
Best Regards,
Customer Care.