YH
Yusuf H
1 reviews | Active since Aug 2015
19 Aug 2015, 13:20
Suspicious unofficial porters
At the passenger pickup point outside the domestic arrivals hall, there are many suspicious unauthorized porters. On 18/9/15 at 19:00 , I was loading my bags into the vehicle and suddenly 3 men appeared to \help"me. I suspect they were ******. Please observe that area and investigate"""
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ACSA's replyOfficial
19 Aug 2015, 13:48Hello Yusufhaffejee,
Thank you for contacting Airports Company South Africa Customer Care and for the feedback.
We will inform our Security management department who will investigate. We do not condone this and have official porters who assist passengers if assistance is needed.
We have created awareness on our Social Media platforms and Airport Radio. We will request that Security (Bosasa & SAPS) be increased in this area and continue to create awareness.
Thank you for your concern, we assure you we take matters such as these very seriously.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care and for the feedback.
We will inform our Security management department who will investigate. We do not condone this and have official porters who assist passengers if assistance is needed.
We have created awareness on our Social Media platforms and Airport Radio. We will request that Security (Bosasa & SAPS) be increased in this area and continue to create awareness.
Thank you for your concern, we assure you we take matters such as these very seriously.
Best Regards,
Customer Care.
ACSA's reply19 Aug 2015, 13:48
Official
Hello Yusufhaffejee,
Thank you for contacting Airports Company South Africa Customer Care and for the feedback.
We will inform our Security management department who will investigate. We do not condone this and have official porters who assist passengers if assistance is needed.
We have created awareness on our Social Media platforms and Airport Radio. We will request that Security (Bosasa & SAPS) be increased in this area and continue to create awareness.
Thank you for your concern, we assure you we take matters such as these very seriously.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care and for the feedback.
We will inform our Security management department who will investigate. We do not condone this and have official porters who assist passengers if assistance is needed.
We have created awareness on our Social Media platforms and Airport Radio. We will request that Security (Bosasa & SAPS) be increased in this area and continue to create awareness.
Thank you for your concern, we assure you we take matters such as these very seriously.
Best Regards,
Customer Care.