Slacking at Cape Town International Departures

As I type this report we have already wasted 20-25 minutes waiting upon service at Dulc? Caf?. They do seem busy and unfortunately understaffed, therefore my quarrel is not with them but with ACSA. Compared to OR Tambo the Cape Town International Departures appear very neglected with only Dulc? Caf? catering to the dietary needs of international travelers. People are irritated and many have attempted to place orders at the bar themselves, including us. Being a Voyager Gold member for the past 9years I for one expect to see a SAA Lounge. Although you might shrug your shoulders whilst passing on the responsibility it is your duty to make the travel experience as comfortable as possible. Cape Town International disappoints! Adding restaurants is a starting point.