Shocking service and ZERO compassion for people with disabilities/special needs!!!

Extremely disappointed with ACSA - no support for ASSISTED PASSENGERS from vehicles to check-in points!! RIDICULOUS!!!

Booked two tickets with Fly SafAir from ORT to King Shaka KZN.

One of the passengers is totally immobile after undergoing heart by-pass surgery two weeks ago. When we contacted Fly SafAir requesting some wheelchair assistance from our vehicle to the check-in point, we were told (quite rudely) that it is not their (ACSA nor FlySafAir) responsibility to provide wheelchair assistance from private vehicles/parking lots to check in points, etc. and that we should find our own solution!!! Unbelievable!!! This is not the customer service level that I expected (especially for disabled/assisted passengers)!!

So now, instead of traveling with one vehicle to the airport, we’ve had to hire a second vehicle, i.e. since the wheel chair takes up most of the boot space, and we cannot fit two bags in the vehicle!!

I will be reporting this matter to the Consumer Ombudsman of South Africa. I will also log a complaint to the Minister in the Presidency for Women, Youth and People with Disabilities of South Africa!!!

Shocking service and ZERO compassion for people with disabilities/special needs!!!