GJ
Gerald J

1 reviews | Active since May 2012

20 Apr 2015, 21:45

SA Airports Company Parking Service - Useless

Received a faulty parking ticket at the Pick-Up parking area, could not get out of the parking in 20min time because of the faulty ticket not reading in the meter nor the gate. Help Services refuse to open the gate and insist on a credit card payment for R30. To top it off the lady at the help desk was extremely rude and did't care about anything except the R30 due not even considering any other option.<br> <br> It took me more than 1 hour to get out of the parking area, instead of 15min if they just had opened the boom in the first place.<br> <br> What a welcome back to this lovely country run by *********** people.

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Replies (1)
ACSA
ACSA's reply21 Apr 2015, 16:14
Official
Hello GFJ,

Thank you for contacting Airports Company South Africa and for your feedback on your experience at the Airport.

Apologies for the frustration caused and for alerting us to where improvements can be made.

Your complaint has been sent through to our Parking Management department who will address.

Trust your next experience at our Airport will be a much better one.

Best Regards,
Customer Care.