rip-off & inconsiderate conduct

on the 21st march, I innocently & mistakenly parked in the incorrectly parked in the parking bay that cost more, on the ground floor. I was not the for more than 2 hours. When I returned I was charged R88.00. I was shocked & pleaded with Ntsikelelo - the duty manager & he rep**** to me & accused me of being a ****, which made me furious because I told him the truth. I spoke to Manner - the liaison officer and he said that he will refund me with the remaining money. I came to Manner and to my surprise he tells me that he cannot refund me. I also learned that Ntsikelelo is his manager & that they have spoken to each other before I even got there and decided to not give my money that is owed to me accorded to the rates I thought that I was suppose to pay which is R38.00 FROM 1 - 2 HOURS... I MAKE AN INNOCENT MISTAKE IN PARKING & THIS IS THE **** TREATMENT I GET...I AM A POOR MAN THAT MERELY BROUGHT MY 4 YEAR OLD DAUGHTER TO SEE THE AEROPLANES TAKE OFF AND THIS IS THE **** SERVICE I GET FROM PARKING MANAGEMENT AT CAPE TOWN INTERNATIONAL AIRPORT...THIS IS **************** AND I WAS NOT THE ONLY PERSON THAT MADE THAT MISTAKE THERE WERE OTHERS. TO TOP IT OFF THE AIRPORT WAS NOT EVEN BUSY