Ray Ban Reversable Sunglasses ****** at the On Boarding Scanning Conveyor

On 19th October 2023 I departed from the CT International Airport for Walvisbay, at the scanning section I was requested to remove my sunglasses from my shirt and put it through the scanner, which I did, I collected my laptops and handbag on the other side of the scanner, but inly realised once I pass the passport section that my glasses in the holder, was gone so I was not allowed to return. I phoned the airport number which is indicated on the internet only to be told to visit the website and send a email, I have sent numerous emails including the receipt, a picture of the packaging and the actual Ray Ban Reversable Lense glasses, keep on getting a new ticket number keep on getting the same response which is systems driven. These glasses cost me 4K, needless to say that nobody responded, there is no other way of contacted the Airport but via a computer generated email.

This is so disappointing and the people responsible are to quick and experienced in their trade

Thank you