1 reviews | Active since Aug 2011
QORT***
number I received on the 2nd of April.with understanding they will come back to me next business or working daty, Today is the 10th of April still no reply.The lady at kalula went with me to the boarding gate. security didnt want to let me throught with written pass. she asked the lady at british airways the lady told the security to let me through. he was adamant not to let me through<br> Eventually when he decided to let me board the planes doors were closed. They put me on a waiting list and told me to be on the airport at half past 5. some of the staff told me to wait at boarding gate other told me to wait at ticketing office. a lady board one of the flights the next morning and she told them that there is a vacant seat as her son missed his flight. they told me i cant board because I AM NOT ON THE PASSENGER LIST. Please tell me how can i be on a passenger list if I am on a waiting list. it seems there is no communication and people are not trained. I had to wait the whole day on the airport and only left there the 3 oclock flight. that i had booked the previous day when they didnt let me board. Ek verwag verduideliking my naweek is heeltemal opge
Thank you for contacting Airports Company South Africa Customer Care.
Please note that as Airports Company South Africa we provide the facilities and infrastructure to the Airlines.
We are not involved in the Airlines operations or the issuing of the boarding pass.
Please contact Kulula for an investigation and feedback into the matter:
www.kulula.com
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Best Regards,
Customer Care.
Best regards,
Thank you for contacting Airports Company South Africa Customer Care.
Please note that as Airports Company South Africa we provide the facilities and infrastructure to the Airlines.
We are not involved in the Airlines operations or the issuing of the boarding pass.
Please contact Kulula for an investigation and feedback into the matter:
www.kulula.com
***
Best Regards,
Customer Care.
Best regards,
