QORT*** ref they gave me on the 2 no repl

The lady at kalula went with me to the boarding gate. security didnt want to let me throught with written pass. she asked the lady at british airways the lady told the security to let me through. he was adamant not to let me through<br> Eventually when he decided to let me board the planes doors were closed. They put me on a waiting list and told me to be on the airport at half past 5. some of the staff told me to wait at boarding gate other told me to wait at ticketing office. a lady board one of the flights the next morning and she told them that there is a vacant seat as her son missed his flight. they told me i cant board because I AM NOT ON THE PASSENGER LIST. Please tell me how can i be on a passenger list if I am on a waiting list. it seems there is no communication and people are not trained. I had to wait the whole day on the airport and only left there the 3 oclock flight. that i had booked the previous day when they didnt let me board. Ek verwag verduideliking my naweek is heeltemal opgeduiwel deur onbevoegde mense. flight from jhb to George on 2 april 2015 no reply from them i received this reference on the 2nd of April. Poor service