Poor service by Brenda

We were at the security check point at East London airport on Saturday morning to catch a 9hr15 SA express flight to JHB. My colleague and I made enquiry regarding a missing watch he thought he may have left at the same check point a couple of weeks before. A coloured woman called Brenda attended to us. She had the most horrible attitude to us in responding to our questions and was most unhelpful. We walked off rather embarrassed and felt like we have asked questions we shouldn't have, Her attitude was she had no time for our questions and simply watched us walk away. We were left with no choice but to feel that the staff at security check points take any thing that maybe forgotten behind by travellers and keep for themselves, because there was no effort from her at all to help us in this regard. We still do not know if this valuable watch is sitting there with them or not. We are frequent travellers and had never experienced such an attitude before. Brenda must realise that she works with the public and should respectfully and effectively attend to our needs.