Pathetic Service in oversized collections.

After travelling for more than a day, and with pressing commitments, myself and several other travellers from the USA were forced to wait for a security person to come and unlock the door at the oversized collection area so that we could collect our oversized baggage.

There was a security lady sitting there who was unable to tell us how long we would wait, or who we could go talk to, so as to move things along. We simply had to wait.

When a security person eventually arrived, almost half an hour later, he opened the door and brought in several items that had been left outside. He then proceeded to lock the door and walk away, with not so much as a word, despite the fact that some of us on that same flight had not received our oversized luggage.

Someone then started banging on the door from the outside. The security guard turned around, went and opened, brought in what had been left there, and proceeded to lock and walk away again.

This happened 3 times before I got my case, with my TSA locks missing!

Lethargic and unprofessional service with a total disregard for the people visiting the country of South Africa.

I decided to lodge a complaint on the Airports Company website and surprise, surprise, the web form failed. Twice.

Pathetic.