Parking Complaint of Double Payment - Long Term Lower Ba*****t (P2 North)

I pre-booked my parking on the evening of 04 May 2022 and paid an amount of R882.00 (see attached snapshots below which bears proof of this payment).

On the morning of 05 May 2022 at approximately 04:30 I arrived at the Lower Ba*****t parking but was unable to get access with the credit card which had been used to make payment (I put my credit card into the machine at least 4 times and it was rejected and the boom would not open, I pressed the button for help on the machine but no one came to assist). There were many other people also trying to access the parking area in the same manner and who had also paid in advance but no one was able to access with their credit cards. There was a pasted sign on the machine stating that the charge was R140.00 per day and the only way we could access was by taking a ticket from the entrance machine. I tried to find someone at the airport after parking my car to assist but no one was around or available at this time of the morning so I just boarded my flight to George (see boarding post below).

Upon returning on Wednesday, 11 May 2022 at 20:30 I then proceeded to enter the ticket machines and it showed that I owed R1190.00, I then entered the same credit card and was charged this full amount irrespective of the fact that I had already paid and amount of R882.00 in advance with my pre-booking.

In total I have been charged two amounts (R882.00 + R1190.00) totalling R2072.00 for the period from 05 May 2022 until 11 May 2022 which is totally unacceptable.

AFTER 2 EMAILS AND SEVERAL CALLS WHICH GO UNANSWERED I HAVE STILL NOT HEARD FROM THEM.