CA
Craig A

1 reviews | Active since Mar 2009

30 May 2015, 07:35

Overcharging, poor feedback, poor all round

I don't know if I should expect less from ACSA, but...<br> <br> I had a complaint earlier this year about their shocking service (making customers walk the whole airport for a parking receipt, or making them wait an hour for a receipt). I complained and got nowhere, so posted here. They responded and promised a parking voucher, which never came.<br> <br> Last time I was at OR Tambo, I noticed that the prices they charge are much more than what they say the rates are (also I can't even calculate how they got their values). I queried this with them, and guess what, no response. Hopefully they actually respond, and hopefully they follow through with their promises this time... <br> <br> I park there a lot, so I expect to at least be treated like a regular patron and not be ********** and then ignored...

0
Replies (1)
ACSA
ACSA's reply01 Jun 2015, 12:27
Official
Hello craigba,

Thank you for contacting Airports Company South Africa Customer Care.

We appreciate the feedback on your experience at our Airport. There seems to have been a server error. We have alerted our Parking Management department and copied you in the email.

They will be in contact with you shortly in order to resolve your complaint.

Best Regards,
Customer Care.

Best regards,