O.R Tambo Parking Management

On 24.09.2020 around 17:27, I entered parking level 2 at O.R Tambo Intl Airport to park my car and take the 18:30 Flight to Durban. On the 27.09.2020 around 08:00amI returned back to O.R Tambo and I went to the payment kiosk to pay for my parking ticket. To my surprise, the ticket indicated a price of R3720.00 which didn’t make sense to me.

I then made a call on the machine and the operator indicated that level 2 is for drop offs. I indicated to the operator that I have always parked at level 2 and he referred me to the parking management office in level 1.

I went to the office and they told me that the change was made on 01.06.2020 and there is nothing they can do and I have to pay that amount. I refused to pay for it as I was never aware of this and parking at level 2 is what I have been doing for as long as I can remember and my bank statements can attest to this probably the airport footage as well.

This is a ******* and I will not pay for this ticket until parking management takes its consumers serious and if there is any changes in the airport, they must be communicated and made visible with clear instructions throughout the parking level.

I doubt I’m the only one who is being ********** by ACSA for this.