AT
Ayesha T

1 reviews | Active since Apr 2012

24 Dec 2015, 12:04

NO STAFF = MISSED FLIGHTS

The flight EY6274 landed at 08:20 at OR Tambo. Allowing the 3 travellers 70min to get to the next boarding gates. Mr \A"got onto to the first bus to be taken to the airport. Mr \""B\"" & Mr \""C\"" had to wait for the next bus. They only got went into the airport building at 08:45. Leaving them only 40min to get to the boarding gates. here were hundreds of people waiting in the line and only 2 operators. Mr A\"" went up to the security to make them aware that their plane would be departing soon and they would miss their flight. The security told them to stand in line and wait like the rest of the travelers. Mr \""A\"" asked is the security if the plane would leave without them and the security said no as there was lots of people that still need to board. <br> When they got to the gates for their passports to be checked"

0
Replies (1)
ACSA
ACSA's reply29 Dec 2015, 10:31
Official
Hello IshaT,

Thank you for contacting Airports Company South Africa Customer Care.

We appreciate the feedback on your experience at our Airport.
Please note that enough time needs to be allowed for a connecting flight. The amount of time that you had to make the connecting flight is short and we would not recommend it to our travellers.

Please contact Passport Control for investigation purposes. They will require your passport number.

Willien Vanderschyff:
***

Best Regards,
Customer Care.