1 reviews | Active since Sept 2011
No security in parking
I travelled to Durban on the 14/10/2015, parked at level 3 (domestic), I was supposed to land at O R Tambo at 5pm on 15/10/2015. My fight was delayed in Durban for 5 hours. Landed at O R Tambo at 20:55pm. As I got out of the lift at 21.30pm to pay for my parking a man approached to loan R9. I said that I do not have cash. After paying with my card as I walked towards my car, another man approached me also wanting money. There was no ACSA security/personnel around. If I am paying so much for parking R232 (overnight), I expect to have some sort of security, especially being a woman travelling on her own. Security needs to be improved, as I see that there were previous complaints and if I experienced the same, nothing was done about it.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport.
This type of behaviour is not condoned.
If it was a beggar our Security management team together with Bosasa and SAPS are to identify these individuals and remove them from the Airport premises.
We have noted your concerns and treat this matter with the seriousness it deserves.
It is imperative that passengers feel safe and secure whilst processing through our Airport.
Security presence has been increased in the mentioned area.
Please let us know if you see an improvement when next at our Airport.
Best Regards,
Customer Care.
Best regards,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport.
This type of behaviour is not condoned.
If it was a beggar our Security management team together with Bosasa and SAPS are to identify these individuals and remove them from the Airport premises.
We have noted your concerns and treat this matter with the seriousness it deserves.
It is imperative that passengers feel safe and secure whilst processing through our Airport.
Security presence has been increased in the mentioned area.
Please let us know if you see an improvement when next at our Airport.
Best Regards,
Customer Care.
Best regards,
