1 reviews | Active since Mar 2009
No receipts given, no response
I had an issue with parking (once again - after paying no receipt is issued).<br> I've had this issue before and thought it would be resolved, but I still don't get a receipt after paying for parking.<br> To make matters worse, I contacted the parking office and was told I had to go myself to the office and get a receipt (I suppose this is quicker than waiting for the lazy consultant to saunter over like she's on the beach).<br> I queried this with ACSA on March 16 and haven't even had a response that they've received it.<br> My questions:Why are the machines not fixed? Why does the customer have to go to their offices to get a receipt (after a long flight this is the last thing I have energy for)? Why does ACSA not even bother to respond to people?<br> This is not the first time that they've ignored me either. Let me guess what your response will be:<br> <br> Parking Management has been made aware of the incident and will address. Apologies for the frustration caused. <br> <br> Thank you for assisting us in improving the service we offer to our valued passengers.<br> <br> Trust your next experience at our Airport will be a much better one.<br> <br> Yeah, right...
Good day Craig
Thank you for contacting Airports Company South Africa customer care.
We have forwarded your complaint to our parking management and they will contact you shortly.
Best regards
Customer Care
Best regards,
Good day Craig
Thank you for contacting Airports Company South Africa customer care.
We have forwarded your complaint to our parking management and they will contact you shortly.
Best regards
Customer Care
Best regards,
