No professionalism at ACSA information counter

Whilst waiting for passengers from a flight landing at the King Phalo airport I was very unhappy about the manner in which the airport Information staff were behaving . This is my account of events on more than 1 occasion First time I was awaiting passengers the info desk personnel (4) of them were laughing and talking extremely loudly and there was a lady with a baby that they awoke with their loud talking and laughter The second event the lady was so consumed on her cellphone and was unaware of her surroundings Above that she was chewing gum and popping bubbles that was heard meters away by people awaiting to fetch their loved or fetching Frieds 'This to me is a poor reflection on the front-line staff of an organization that prides themself in values morals and striving to be the best and also a poor reflection on the management of this department allowing this kind of behavior. I hope my next encounter with the airport staff will be more professional less noisy and more customer orientated ,