RM
Richard M
1 reviews | Active since Aug 2012
10 Jan 2016, 23:06
No baggage trolleys at international arrivals
Arriving at OR Tambo on Sunday 10th January at midday there were lots of passengers arriving but no trolleys. I asked a group of officials where the trolleys were located and was told opposite baggage aisle no.2<br> So I went back there and all the trolleys were gone (as I expected)<br> Returning to my luggage another official asked if I had managed to sort my problem out. No I said since it was obvious I still didn't have a trolley.<br> Doesn't ACSA know that trolleys need to be collected at pickup points and returned to arrivals?<br> I thought ASCA wasn't another state run fiasco but maybe I'm wrong.
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Replies (1)ACSA's replyOfficial
11 Jan 2016, 15:47Hello mackie1,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport and are sorry to hear that there were not a sufficient amount of trolleys in the Arrivals terminal.
We have alerted the relevant department of this who will investigate the matter and ensure that incidents such as these are prevented going forward.
Feedback such as this assists us in seeing where improvements can be made.
Trust that your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport and are sorry to hear that there were not a sufficient amount of trolleys in the Arrivals terminal.
We have alerted the relevant department of this who will investigate the matter and ensure that incidents such as these are prevented going forward.
Feedback such as this assists us in seeing where improvements can be made.
Trust that your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
ACSA's reply11 Jan 2016, 15:47
Official
Hello mackie1,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport and are sorry to hear that there were not a sufficient amount of trolleys in the Arrivals terminal.
We have alerted the relevant department of this who will investigate the matter and ensure that incidents such as these are prevented going forward.
Feedback such as this assists us in seeing where improvements can be made.
Trust that your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport and are sorry to hear that there were not a sufficient amount of trolleys in the Arrivals terminal.
We have alerted the relevant department of this who will investigate the matter and ensure that incidents such as these are prevented going forward.
Feedback such as this assists us in seeing where improvements can be made.
Trust that your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
