NEGLIGENCE RESULTING IN MISSING FLIGHT HEADING TO LANSERIA

Good Day

I would like to lodge a formal complaint against ACSA security at King Shaka International airport. I arrived on time after checking in at FLYSAFAIR and proceeded to security checkpoint around 19:00pm on the 6 Sept 2024. I was then requested to remove my belt and I left my ***** drivers behind which posed a security risk as per airport policy. I arrived at GATE A9 as passengers were still on boarding and I joined the queue to which to my surprise when my ticket was checked I was told I am supposed to go to gate A10 even though the queue was destined for Lanseria airport and then went Gate 10 to which I was told my flight is at 8:40. I ended going back to the security checkpoint where I was required to put my items and laptop on the tray to the same lady who was the security and she discovered that when she passed my items for scanning on the X Ray machine she had made a mistake of giving me a wrong ticket and instead mine was left back in the tray when I had went on to board at gateA9 with passenger name CHADWICK/SHANEFRA. Now instead of being accountable she made me feel like it was my fault, and she further told me I was late anyway that is why I missed a flight. She went on to rope in her 2 colleagues whom were wearing blue ACSA uniform and they further patronized me telling me I must go back to FLYSAFAIR and request for a new ticket which I would be given for free. I ended up sleeping at the airport due to their mistake which they did not want to acknowledge. The security Lady herself when I came back she game the right ticket but did not want to be responsible. I ended up having to pay for another ticket flight which was the earliest going to OR Tambo at 6am on 7 Sept 2024 and not the intended destination which was OR I also had to cancel a shuttle car and instead pay a MAXi taxi from OR.

On the morning of the 07 Sept I lodged a complain with the lady by the name of Philani who advised that I write an e-mail and she took my pic as per request as she mentioned footage would need to be checked to see if my story correlates.

I would like to say I am disappointed with the al 3 ACSA ladies who sounded arrogant and patronizing, with a condescending tone, telling me it is no need playing the blame game and I must just get another flight.