Lost on opertunities.

<p>On 22nd of July I received the news that my mother in Klerksdorp, North West has fell and broke her hip and will have a hip replacement the next day. I organized a lift from Lanseria airport to Klerksdorp on the 24th after I booked my plane tickets from edreams. </p> <p>My day started very early on the 24th to be on time for my flight at 7:10 am from King S***a to Lanseria. On arrival there were chaos at the airport due to electronic system not working. The queues were long and all tickets had to be written by hand. I checked in 24 hours before and was notified that it is a open flight by Mango airlines. People were standing in long queues waiting for tickets. </p> <p>No communication at all, we boarded late, were waiting for late arrivals, and no communication other than we are delayed and that we should not take our frustrations out on the Mango staff. </p> <p>After about 45 minutes the captain announced that he has organized all travellers some water. </p> <p>By this time the clocked had gone up to 8:15, our supposed arrival time at Lanseria. My lift waited 15 minutes longer and then advised me they will not wait for me due to the amount of time to travel from Lanseria to Klerksdorp running out because of this flight being delayed by more than an hour now. </p> <p>I left the plane because I had no need to travel anymore because my lift can't wait for me. </p> <p>Mango's service were terrible, the flight eventually arrived at Lanseria 3 hous later. The staff of Mango did not communicate with travellers. </p> <p>I tried to cancel my flight back from Lanseria but without luck. Edreams do not excist in South Africa. I have send mails to claim my money back but their mails keep on returning. </p> <p>This was the most disgusting service I have ever experience from any travel agent, airport and airline. </p>