VR
Vaibhav R

1 reviews | Active since Jun 2015

24 Jun 2015, 14:25

Lost my stuff at airport - Indirect *****ling ?

Raising complaint regarding probable indirect *****ing of passenger goods during custom/agricultural checking.<br> <br> I arrived at OR Tambo airport on 22nd June thru Etihad flight 9W-6415. It took me 45 min to get my passport stamped due to long queue. At carousel, there was a lady officer in green dress checked my luggage. She didn't find anything objectionable.<br> <br> While passing through 'Nothing to Declare' channel, another officer in green asked me to open the luggage. I opened it to show the stuff .This officer played a trick probably & kept some of my stuff on the table which was lower in height. As I was in hurry & was being reminded by the officer that I am getting late, I didn't see those stuff that he had kept on the lower table.<br> <br> Back at home, I found that it was a 1kg tomato ketchup (sauce) that was missing surely. <br> <br> Pls note that I am not blaming officer, he might not have done it intentionally and could have been my mistake. If this is the case then those forgotten items should be kept somewhere such as lost and found where passenger can pick it later. If you cant find the stuff then it means it has done this deliberately & other passengers are victim as well. pls help

0
Replies (1)
ACSA
ACSA's reply24 Jun 2015, 16:41
Official
Hello Vabz,


Thank you for contacting Airports Company South Africa customer care.

We highly appreciate you forwarding your complaint to us, we will investigate and revert back to you.

Best regards
Customer care