Location of Overnight Parking is Unclear

Hi.<br> <br> I booked overnight parking on the 18th February 2016 for the period 19/02/2016 to 22/02/2016. The booking process on ACSA's website was simple and quick, however, it did not clearly specify or prompt me which ACSA airport parking I am booking for. Whilst the website is managed by ACSA Oliver Tambo, ACSA also has an Airport in Cape Town. My intention was to park my vehicle at ACSA's airport in Cape Town. Since the parking ended up in a booking at Oliver Tambo Airport, I obviously couldn't park my car, which was located in Cape Town. As a result, the car was not checked in. This ended in me having to settle ACSA's parking management company, Katanga, on arrival from my destination.<br> <br> The problem is that I sent ACSA an email, on 22 February 2016, requesting a refund for the erroneous booking made and have not heard from them ever since. <br> <br> I have attempted to contact one of their officials (who's name I will not mention), and there never seems to be any answer on that officials telephone.<br> <br> Can someone please respond and process the refund urgently.