AV
Ariel V

1 reviews | Active since Jan 2013

03 Dec 2015, 17:12

Items ****** from luggage, and Mango wont answer

We flew from Cape Town to OR Tambo on the 22nd November 2015. <br> We did not have much space in our hand luggage for all of our personal valuables (as we were already carrying a lot of gifts).<br> <br> Upon arrival at home we noticed that the contents of the bag was a bit ruffled and decided to check if anything was missing. Both my sunglasses and my partner's watch (to the value of R3000) was ****** from the baggage. It is unacceptable that we need to be fearful that every time we fly- something will be ****** from us.<br> <br> Have tried for the last 2 weeks (almost daily) since the incident to get hold of both the airline and ACSA- to no avail. I would really like a response or some assistance with this matter.

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Replies (1)
ACSA
ACSA's reply11 Dec 2015, 14:16
Official
Hello Ariel39,

Thank you for contacting Airports Company South Africa Customer Care.

Please note that as ACSA we provide the facilities and infrastructure to the Airlines in which to operate. The Airline together with their appointed baggage handling agent are responsible for the handling of baggage.

We urge you to contact Mango where they will provide you a reference number and investigate the claim:

www.flymango.com

JNB: +27 (11) ***
CPT: +27 (21) ***
***

Best Regards,
Customer Care.