WB
Werner B

1 reviews | Active since Jun 2021

02 Oct 2023, 19:46

Illiterate and Rude parking staff members

that the parking is R770 for 3 days parking, yet we we were away for only 3 days. Our flight SA562 was delayed with at least an hour. When attempting to pay my parking ticket was unreadable. After being shunt around from one Pay Station to the other with two broken meters and the “big machine” not wanting to issue another client a ticket and being shunt again from level 3 to level 2 to another machine and then lastly to level 1. I eventually came to the Parking Management, spoke to the staff member, she said I parked at the wrong level, yet I parked at level 3. I said that the price is “ridiculous” for 3 days, she then mentioned it is R220 per day, I thought I saw R180 per day, yet we were away for only 3 and maybe 1-2 hours plus additional 30min just to sort out the ticket. She then just ignored me after I mentioned that the price is “ridiculous” and it doesn’t feel like I’m a valued customer. She then said I’m swearing at her. I mentioned to het that “ridiculous” is an English word and not a swear word, then she said she doesn’t speak English and this is a business. Now I’m all for the idea of that it is a business and all but I didn’t want to park at the Airport, I have to park at the airport because I have to use the Airplane…. If this is a business then you should value your customers and educate your staff members to speak an international language at all international airports…. I’m disgusted with the attitude of your staff members and professional courtesy and stop asking exorbitant fees for something that should be a free service in the end because one “has” no choice but to park a car at the airport on last minute. I will not use your parkade again.

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