JK
Jodi K
1 reviews | Active since Jul 2009
16 Apr 2015, 15:01
Hospitality and professionalism severely lacking
We had a flight on the 31st of March. At the hand luggage scanners, I was waiting slightly back from scanners 1 & 2 to see which one would be cleared first for me to proceed. However, the security lady tending the queue, abruptly barked out \Hey!! One!! One!! One!!"in order to get me to stand directly at scanner 1.<br> <br> Although I did not take any personal offence"
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ACSA's replyOfficial
16 Apr 2015, 15:57Hello cfc,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our airport.
Please note that we have alerted our Security department of your experience at the Security processing point. We are running our refresher serving with pride training course for all staff and stakeholders. There has been a very positive impact from this training. We trust to continue to see the positive impact and that the values learnt from this training will be instilled in all staff members.
With regards to the announcements, we are aiming to standardise all announcements made at the Airport. This will ensure clarity at all times.
Thanks again for the valuable feedback, trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our airport.
Please note that we have alerted our Security department of your experience at the Security processing point. We are running our refresher serving with pride training course for all staff and stakeholders. There has been a very positive impact from this training. We trust to continue to see the positive impact and that the values learnt from this training will be instilled in all staff members.
With regards to the announcements, we are aiming to standardise all announcements made at the Airport. This will ensure clarity at all times.
Thanks again for the valuable feedback, trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
ACSA's reply16 Apr 2015, 15:57
Official
Hello cfc,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our airport.
Please note that we have alerted our Security department of your experience at the Security processing point. We are running our refresher serving with pride training course for all staff and stakeholders. There has been a very positive impact from this training. We trust to continue to see the positive impact and that the values learnt from this training will be instilled in all staff members.
With regards to the announcements, we are aiming to standardise all announcements made at the Airport. This will ensure clarity at all times.
Thanks again for the valuable feedback, trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our airport.
Please note that we have alerted our Security department of your experience at the Security processing point. We are running our refresher serving with pride training course for all staff and stakeholders. There has been a very positive impact from this training. We trust to continue to see the positive impact and that the values learnt from this training will be instilled in all staff members.
With regards to the announcements, we are aiming to standardise all announcements made at the Airport. This will ensure clarity at all times.
Thanks again for the valuable feedback, trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.