MP
Mandy P
1 reviews | Active since Apr 2010
17 Feb 2015, 11:41
Genuinely care about customer safety
We were approached by an ******* porter who then turned on me once I called him out when he tried to **** someone else out of money. I complained to ACSA about the lack of security and the fact that it happened in the first place. I have since received two emails and one phone call apologizing for the incident and assuring me that action will be taken. I am very impressed that this company does indeed care about its customers and that they are quick, efficient and incredibly professional.<br> <br> Yes, things happen, but their response has put a smile on my face and has proven to me that I can go there again in full confidence regarding my safety.<br> <br> Thank you ACSA!
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Replies (1)ACSA's replyOfficial
17 Feb 2015, 15:29Hello Mandy du Plessis,
Thank you for contacting Airports Company South Africa Customer Care and for letting us know of your positive experience with our Security management team.
We are happy to hear your feedback and can attest that Security is working hard on the matter.
Trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care and for letting us know of your positive experience with our Security management team.
We are happy to hear your feedback and can attest that Security is working hard on the matter.
Trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
ACSA's reply17 Feb 2015, 15:29
Official
Hello Mandy du Plessis,
Thank you for contacting Airports Company South Africa Customer Care and for letting us know of your positive experience with our Security management team.
We are happy to hear your feedback and can attest that Security is working hard on the matter.
Trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care and for letting us know of your positive experience with our Security management team.
We are happy to hear your feedback and can attest that Security is working hard on the matter.
Trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
