Extremely poor ACSA service!

We arrived at ORT approximately six hours late due to a refueling issue at the airport. Upon arrival, we had to wait an additional 20 minutes for the bus, which was delayed. The TV screens indicated that our bags from Lubumbashi would be at carousel 10, but after waiting for about an hour, we discovered that they were actually on carousel 9. The inefficiency displayed by ACSA employees in handling these situations is unacceptable. It’s time to replace such staff with competent individuals who are motivated to perform their duties effectively.