TP
Trushna P
1 reviews | Active since Jan 2015
05 Oct 2015, 17:34
disgusting attitude
I was at OR Tambo international airport and needed assistance. I approached a lady in uniform by my boarding gate. I asked her to help me,she spoke to me so rudely and started talking in zulu to another person. She refused to help me or give me her name. Such pathetic behaviour and attitude. No respect for travellers and shows a bad reflection towards kulula and OR Tambo.
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ACSA's replyOfficial
08 Oct 2015, 09:37Hello trushy,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport.
The staff at the boarding gates are contracted by the Airline, we will mention this incident in our stakeholder engagement session.
We would also like to advise that we are currently busy with our refresher serving with pride customer care training and are seeing a very positive impact.
Trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport.
The staff at the boarding gates are contracted by the Airline, we will mention this incident in our stakeholder engagement session.
We would also like to advise that we are currently busy with our refresher serving with pride customer care training and are seeing a very positive impact.
Trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Best regards,
ACSA's reply08 Oct 2015, 09:37
Official
Hello trushy,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport.
The staff at the boarding gates are contracted by the Airline, we will mention this incident in our stakeholder engagement session.
We would also like to advise that we are currently busy with our refresher serving with pride customer care training and are seeing a very positive impact.
Trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at our Airport.
The staff at the boarding gates are contracted by the Airline, we will mention this incident in our stakeholder engagement session.
We would also like to advise that we are currently busy with our refresher serving with pride customer care training and are seeing a very positive impact.
Trust your next experience at our Airport will be a much better one.
Best Regards,
Customer Care.
Best regards,