Customer Service Still Exists

My mum arrived from Sydney on Tuesday late afternoon (17.10pm). Whenever she travels, she always requires Wheelchair assistance. Usually when she arrives, we meet her and the Passenger Assistance person leaves the Terminal, once dropping my mum off. Not this time. The gentleman said he would ensure she got to the car in the wheelchair. We had parked in the open parking diagonally across the road from the terminal building. He wheeled my mum up to the car, waited until my mum was seated in the car, then only, did he return to the building.<br> I was bowled over, by the extra mile that this gentleman went to! <br> I am, however disappointed that I didn't take his name. <br> ACSA has restored my faith in exceptional customer service.<br> Thank you!