Customer experience terrible

<p>1) Made a booking online and they weren't aware of it.</p> <p>2) Had to fill in a form again when we arrived at the airport (same information that was provided online again)</p> <p>3) When the driver brought back the vehicle he drove through a pothole. It was explained that the driver was blinded by oncoming traffic and could not see the pothole. The company drivers on every trip use this road thus, I believe that they should be aware of the pothole. The pothole damage the one tyre beyond repair, another significant damage as well and the mag(rim) was also damaged. On the night it was said that we should get quote and they will reimburse for the damage done. We then replace the tyre and sent through the quote. After a few days they responded and their response was they do not cover pothole damage and that we should claim it back from the road accident fund.</p> <p>This is completely unacceptable client service.</p> <p>http://www.ortamboparking.co.za/</p>