AB
Alan B
1 reviews | Active since Dec 2013
20 Jun 2015, 08:16
Charged for extra days and proor response
Prepaid for parking, got charged full rate when exciting. Spoke to customer care and was told they will rectify pblm. Received email from refunds dept saying I will be charged for extra days. Contacted customer care again and lady double checked saying i should pay for one day and not the days refund dept says, which I agree with. Sent emails to refund dept and no response - also no refund at all.
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ACSA's replyOfficial
24 Jun 2015, 16:55Hello AlanBarrett,
Thank you for contacting Airports Company South Africa customer care.
We have forwarded your complaint to parking management, they will investigate and request more information from Dineshri. Parking management will then contact you as soon as they finalise their investigation.
Best regards
Customer care
Thank you for contacting Airports Company South Africa customer care.
We have forwarded your complaint to parking management, they will investigate and request more information from Dineshri. Parking management will then contact you as soon as they finalise their investigation.
Best regards
Customer care
Best regards,
ACSA's reply24 Jun 2015, 16:55
Official
Hello AlanBarrett,
Thank you for contacting Airports Company South Africa customer care.
We have forwarded your complaint to parking management, they will investigate and request more information from Dineshri. Parking management will then contact you as soon as they finalise their investigation.
Best regards
Customer care
Thank you for contacting Airports Company South Africa customer care.
We have forwarded your complaint to parking management, they will investigate and request more information from Dineshri. Parking management will then contact you as soon as they finalise their investigation.
Best regards
Customer care
Best regards,