Cancelled SA1333/01st MARCH 19

Hi there, Our flights were cancelled Friday the 1st of March - Cancelled SA1333/01st MARCH 19 and we missed our Finesse Boat cruise from Durban and now we lost all our money paid already for our trip. we send emails with no success - Inbox full and no one can help us. PLEASE HELP!

Verwysingsnommer: LK-2117WK Vr. 1 Mrt PLZ 10:00 Port Elizabeth Direk Reis 1ure 20min Vr. 1 Mrt DUR 11:20 Durban Wo. 6 Mrt DUR 13:25 Durban Direk Reis 1ure 20min Wo. 6 Mrt PLZ 14:55 Port Elizabeth Reisplan Port Elizabeth na Durban 1ure 20min Vr. 1 Mrt 10:00 - 11:20 1ure 20min Vertrekplek: Port Elizabeth Airport (PLZ) Bestemming: King Shaka International Airport (DUR) Vlug: SA1333 Lugredery: South African Airways Reisigersklas: Ekonomie Lugredery-Verwysing: VS9WCF Durban na Port Elizabeth 1ure 30min Wo. 6 Mrt 13:25 - 14:55 1ure 30min Vertrekplek: King Shaka International Airport (DUR) Bestemming: Port Elizabeth Airport (PLZ) Vlug: FA421 Lugredery: FlySafair Reisigersklas: Ekonomie Lugredery-Verwysing: FBDFGA

Message from FlySafair - We regret to inform you that the request for a full refund was declined. Management unfortunately is unable to meet your request at the moment and we apologise that your service expectations could not be met. The only option we can offer is for you to make changes (with fees involved) to the booking as our refund policy does not allow us to process a refund in your case. We are not affiliated with SA AIRWAYS. The above feedback is the final feedback that has been provided by management, with no further exceptions. We are sorry that we could not meet your expectations.

We do not want to fly again anytime soon – this was a once off for the Finesse NetGirls Boat cruise – we need our full refund in cash – Please can you help us to sort this out?

Kind Regards SHARON