bad attitude at reception

I went to the airport this evening and needed some I information on a flight that was arriving. I went to the information desk and was attended to by the info clerk whom was chatting away to another colleague. I then asked for the flight info and I was shocked by her bad attitude!! How on earth can she be at the front desk of and airport entrance?? Truly disgusting. Her name is Tracy Jacobs, so she claims. I really hope this incident is dealt with in a high regard, how many more clients is this women communicating with so horribly??