Assisted passenger

On the 9th October 2023 I arrived at King Shaka International Airport from Dubai on an Emitates flight EK775 at 16.35 pm. As requested a wheelchair was waiting for me as I had assisted passage all the way through due to a bad back condition. On arriving at carousel to pick up the luggage, the gentleman who brought me through and went and got trolley. He then informed me I must hold onto the trolley as he needed to go and fetch another passenger. I told the gentleman that due to my back I could not stand for long and would find it very difficult and painful to pull my luggage off the carousel. He I formed me he would not be long. The flight from Dubai was full and therefore the luggage took an extremely long time to come. I keep looking for the man but could not see him at all. My luggage eventually arrived and with great difficulty and pain I pulled it off the carousel and put it on my trolley. I had seen a lady with another assisted passenger and noted she stayed with her the whole time. I approached her and told her what happened and she was shocked that this had happened to me. She pointed to baggage claims and said I must go and report it there. I duly did this. I pointed to the queue going through the green route and told her I would definitely not be able to stand in the queue. She took me to an official there and they let me through so I did not have to stand. I have emailed King Sharka Airport. The first reply was the usual robot message acknowledging my email. I got a second email asking me for my contact details. To date I have had no other email to acknowledge or apologize for the great inconvenience and pain it caused me. I really hope this does happen to other assisted passengers. Thank yo