KS
Kevin S
1 reviews | Active since Apr 2012
04 Jul 2015, 08:32
Approach to clients
Arriving at the airport 1 hour and 15 minutes prior to my flight FROM ELS 2 JHB, boarding pass in hand. A lady blocks me at security and says they are not open yet and moves me back to close the security door and then proceeds to have a fun discussion with a work colleague and then decided to open the gate, 5 minutes later at 08:10. <br> What time is the airport security suppose to be at the airport to open the doors to customers?<br> Are staff suppose to come in drips and drabs? Make one think if they take there job seriously and now I question the quality and integrity of the safety of customers.
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Replies (1)ACSA's replyOfficial
06 Jul 2015, 10:14Hello Mr K Schwartz,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at East London Airport.
Please note that your concerns have been forwarded to the relevant department and your reference number is: QELS150706PLEQAN8.
You will receive feedback on this matter shortly.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at East London Airport.
Please note that your concerns have been forwarded to the relevant department and your reference number is: QELS150706PLEQAN8.
You will receive feedback on this matter shortly.
Best Regards,
Customer Care.
Best regards,
ACSA's reply06 Jul 2015, 10:14
Official
Hello Mr K Schwartz,
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at East London Airport.
Please note that your concerns have been forwarded to the relevant department and your reference number is: QELS150706PLEQAN8.
You will receive feedback on this matter shortly.
Best Regards,
Customer Care.
Thank you for contacting Airports Company South Africa Customer Care.
We appreciate the feedback on your experience at East London Airport.
Please note that your concerns have been forwarded to the relevant department and your reference number is: QELS150706PLEQAN8.
You will receive feedback on this matter shortly.
Best Regards,
Customer Care.
Best regards,
