jJ
johan J
1 reviews | Active since Nov 2011
08 Jun 2015, 15:42
Airport theft
On Friday 5th June 12h15 we flew from Cape town airport to Lanceria airport with Kulula.On arrival in our Hotel room i saw that mySamsung iPad,2x tie,s and a leather black belt was not in my suitcase anymore.I was the only person who did not wrap my suitcase as we where in a hurry.i just strap the 2 zips together with zip ti, and though they wont open that because they have to cut it,well that is exactly what they did and put on a new zip ti. I cant believe there is no trust in our airline personal,what a eye opener for the future.
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ACSA's replyOfficial
08 Jun 2015, 16:00Hello jp jonker,
It is with regret that we note the incidents of theft from your luggage. Airports Company South Africa's core responsibility is the facilitation of passengers through the airport as well as infrastructure provision. It is regrettable that baggage pilferage happens at all and it is something we take very seriously as a community (airport authority, airlines, ground handling companies, the police etc.). It is also something that we work on continuously with all stakeholders.
Under an Airport Security Programme (ASP), which is in line with civil aviation authority (CAA) regulations, in order for an airline to operate at our airports, they need to conform to the CAA approved ASP in the following regard;
-Legal Authority: The authority for security control of hold baggage is the responsibility of relevant airline on which aircraft passengers and their hold baggage are traveling.
-Protection of Hold Baggage: This is an airline responsibility and procedures are detailed in the air carrier's security program
Please report this to the airline *** for claim handling, in line with their conditions of carriage.
Regards,
Customer Care.
It is with regret that we note the incidents of theft from your luggage. Airports Company South Africa's core responsibility is the facilitation of passengers through the airport as well as infrastructure provision. It is regrettable that baggage pilferage happens at all and it is something we take very seriously as a community (airport authority, airlines, ground handling companies, the police etc.). It is also something that we work on continuously with all stakeholders.
Under an Airport Security Programme (ASP), which is in line with civil aviation authority (CAA) regulations, in order for an airline to operate at our airports, they need to conform to the CAA approved ASP in the following regard;
-Legal Authority: The authority for security control of hold baggage is the responsibility of relevant airline on which aircraft passengers and their hold baggage are traveling.
-Protection of Hold Baggage: This is an airline responsibility and procedures are detailed in the air carrier's security program
Please report this to the airline *** for claim handling, in line with their conditions of carriage.
Regards,
Customer Care.
ACSA's reply08 Jun 2015, 16:00
Official
Hello jp jonker,
It is with regret that we note the incidents of theft from your luggage. Airports Company South Africa's core responsibility is the facilitation of passengers through the airport as well as infrastructure provision. It is regrettable that baggage pilferage happens at all and it is something we take very seriously as a community (airport authority, airlines, ground handling companies, the police etc.). It is also something that we work on continuously with all stakeholders.
Under an Airport Security Programme (ASP), which is in line with civil aviation authority (CAA) regulations, in order for an airline to operate at our airports, they need to conform to the CAA approved ASP in the following regard;
-Legal Authority: The authority for security control of hold baggage is the responsibility of relevant airline on which aircraft passengers and their hold baggage are traveling.
-Protection of Hold Baggage: This is an airline responsibility and procedures are detailed in the air carrier's security program
Please report this to the airline *** for claim handling, in line with their conditions of carriage.
Regards,
Customer Care.
It is with regret that we note the incidents of theft from your luggage. Airports Company South Africa's core responsibility is the facilitation of passengers through the airport as well as infrastructure provision. It is regrettable that baggage pilferage happens at all and it is something we take very seriously as a community (airport authority, airlines, ground handling companies, the police etc.). It is also something that we work on continuously with all stakeholders.
Under an Airport Security Programme (ASP), which is in line with civil aviation authority (CAA) regulations, in order for an airline to operate at our airports, they need to conform to the CAA approved ASP in the following regard;
-Legal Authority: The authority for security control of hold baggage is the responsibility of relevant airline on which aircraft passengers and their hold baggage are traveling.
-Protection of Hold Baggage: This is an airline responsibility and procedures are detailed in the air carrier's security program
Please report this to the airline *** for claim handling, in line with their conditions of carriage.
Regards,
Customer Care.