Acsa - poor customer service

This was my first trip with my 12 week old daughter and landing at the Cape Town airport was a complete nightmare. 1. The pram and c****at was left at the bottom of the stairs with no ground staff in sight to assist. 2. Aa a result two female passengers took it upon themselves to assist me with my pram and c****at which included getting it on and off the shuttle. 3. Inside the terminal building the lack of available ground staff meant that these women assisted me with getting a trolley and my baggage off the conveyer too. I am extremely disappointed with the lack of empathy and general facilities available for mums flying through your \worldclass"airport. I would be reticent to fly without my partner in the near future as I fear the customer service rendered by Acsa would not be sufficient for my daughter and I.<br> <br> Disgruntled and disgusted mum."""