******** of customers

I bought an Audi Q5 s-tronic from Abdul on March 2016.The car had given me problems since the first week i started to drive it.I i've returned the car to the dealer with an attempt to have it fix.Till today i don't know anthing about the whereabouts of that Vehicle.L have however went as far as opening a case with the motor industry ombudsmen to have my deal resolved, most unfortunately i am still on the very position i was months ago till to date.Please help.The car is not in my position and i have been paying for it for over 14months and counting.