NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Acs Credit
How is Acs Credit rated on Hellopeter?
Hellopeter has tracked Acs Credit across 22 reviews. Acs Credit hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Acs Credit? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Poor customer service, unexplained charges and failure to honour payment arrangements
My experience with ACS Credit has been extremely disappointing. For months I have been trying to obtain a proper reconciliation of my account, specifically showing how the fees, interest and other charges have been calculated. Despite numerous requests, I have still not received a clear breakdown explaining how these amounts were determined. The service I have received from the ACS call centre has been unacceptable. The consultant who contacted me was rude and dismissive. On more than one occasion, when I tried to explain my situation or ask questions about my account, the call was ended before I was given the opportunity to finish speaking. What has frustrated me even more is that payment arrangements are not being captured correctly. Arrangements that were agreed to for a period of three months were not honoured or correctly recorded on the system. As a result, I continued receiving collection calls, SMSs and emails, and my account was charged for these communications, even though I was complying with the agreed arrangement. As a consumer, I expect transparency, accurate record-keeping and respectful communication. Instead, I have experienced poor customer service, unexplained charges, failure to honour agreed payment arrangements, and an unwillingness to provide a proper reconciliation of my account. I sincerely hope ACS Credit reviews its internal processes and starts treating customers fairly by providing clear account reconciliations, correctly recording payment arrangements, and ensuring customers are treated with respect. Based on my experience, I cannot recommend ACS Credit.
1 reviews | Active since Jul 2026
Poor customer service, unexplained charges and failure to honour payment arrangements
My experience with ACS Credit has been extremely disappointing. For months I have been trying to obtain a proper reconciliation of my account, specifically showing how the fees, interest and other charges have been calculated. Despite numerous requests, I have still not received a clear breakdown explaining how these amounts were determined. The service I have received from the ACS call centre has been unacceptable. The consultant who contacted me was rude and dismissive. On more than one occasion, when I tried to explain my situation or ask questions about my account, the call was ended before I was given the opportunity to finish speaking. What has frustrated me even more is that payment arrangements are not being captured correctly. Arrangements that were agreed to for a period of three months were not honoured or correctly recorded on the system. As a result, I continued receiving collection calls, SMSs and emails, and my account was charged for these communications, even though I was complying with the agreed arrangement. As a consumer, I expect transparency, accurate record-keeping and respectful communication. Instead, I have experienced poor customer service, unexplained charges, failure to honour agreed payment arrangements, and an unwillingness to provide a proper reconciliation of my account. I sincerely hope ACS Credit reviews its internal processes and starts treating customers fairly by providing clear account reconciliations, correctly recording payment arrangements, and ensuring customers are treated with respect. Based on my experience, I cannot recommend ACS Credit.
1 reviews | Active since Aug 2020
Disrespectful advisor !!!!
I’m very disappointed with the customer service I recommend from an advisor today named Kasturi Haripersad who was extremely disrespectful when I expressed that for months I haven’t been getting emails from them and needed a paid up letter to be sent via email, she then proceeded to chase me off the call and started yelling at me leaving me with a lot of emotional distress. I suffer from anxiety and depression and she did not make it easy. I called back to speak to a manager and I was told there is no manager available. ACS please do better, be professional at all times and hire people with a heart !!!!!!!!!
1 reviews | Active since Aug 2020
Disrespectful advisor !!!!
I’m very disappointed with the customer service I recommend from an advisor today named Kasturi Haripersad who was extremely disrespectful when I expressed that for months I haven’t been getting emails from them and needed a paid up letter to be sent via email, she then proceeded to chase me off the call and started yelling at me leaving me with a lot of emotional distress. I suffer from anxiety and depression and she did not make it easy. I called back to speak to a manager and I was told there is no manager available. ACS please do better, be professional at all times and hire people with a heart !!!!!!!!!