Acs Credit
Verified Business
|1|3 Reviews (last 12 months)
Acs Credit
Verified Business
|1
3 Reviews (last 12 months)
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
Marlize N
1 reviews | Active since Jul 2026
31 Jul 2026, 08:38
Poor customer service, unexplained charges and failure to honour payment arrangements
My experience with ACS Credit has been extremely disappointing. For months I have been trying to obtain a proper reconciliation of my account, specifically showing how the fees, interest and other charges have been calculated. Despite numerous requests, I have still not received a clear breakdown explaining how these amounts were determined. The service I have received from the ACS call centre has been unacceptable. The consultant who contacted me was rude and dismissive. On more than one occasion, when I tried to explain my situation or ask questions about my account, the call was ended before I was given the opportunity to finish speaking. What has frustrated me even more is that payment arrangements are not being captured correctly. Arrangements that were agreed to for a period of three months were not honoured or correctly recorded on the system. As a result, I continued receiving collection calls, SMSs and emails, and my account was charged for these communications, even though I was complying with the agreed arrangement. As a consumer, I expect transparency, accurate record-keeping and respectful communication. Instead, I have experienced poor customer service, unexplained charges, failure to honour agreed payment arrangements, and an unwillingness to provide a proper reconciliation of my account. I sincerely hope ACS Credit reviews its internal processes and starts treating customers fairly by providing clear account reconciliations, correctly recording payment arrangements, and ensuring customers are treated with respect. Based on my experience, I cannot recommend ACS Credit.
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Marlize N
1 reviews | Active since Jul 2026
31 Jul 2026, 08:38
Poor customer service, unexplained charges and failure to honour payment arrangements
My experience with ACS Credit has been extremely disappointing. For months I have been trying to obtain a proper reconciliation of my account, specifically showing how the fees, interest and other charges have been calculated. Despite numerous requests, I have still not received a clear breakdown explaining how these amounts were determined. The service I have received from the ACS call centre has been unacceptable. The consultant who contacted me was rude and dismissive. On more than one occasion, when I tried to explain my situation or ask questions about my account, the call was ended before I was given the opportunity to finish speaking. What has frustrated me even more is that payment arrangements are not being captured correctly. Arrangements that were agreed to for a period of three months were not honoured or correctly recorded on the system. As a result, I continued receiving collection calls, SMSs and emails, and my account was charged for these communications, even though I was complying with the agreed arrangement. As a consumer, I expect transparency, accurate record-keeping and respectful communication. Instead, I have experienced poor customer service, unexplained charges, failure to honour agreed payment arrangements, and an unwillingness to provide a proper reconciliation of my account. I sincerely hope ACS Credit reviews its internal processes and starts treating customers fairly by providing clear account reconciliations, correctly recording payment arrangements, and ensuring customers are treated with respect. Based on my experience, I cannot recommend ACS Credit.
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Jade R
1 reviews | Active since Aug 2020
15 Jul 2026, 13:12
Disrespectful advisor !!!!
I’m very disappointed with the customer service I recommend from an advisor today named Kasturi Haripersad who was extremely disrespectful when I expressed that for months I haven’t been getting emails from them and needed a paid up letter to be sent via email, she then proceeded to chase me off the call and started yelling at me leaving me with a lot of emotional distress. I suffer from anxiety and depression and she did not make it easy. I called back to speak to a manager and I was told there is no manager available. ACS please do better, be professional at all times and hire people with a heart !!!!!!!!!
Helpful (0)
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Jade R
1 reviews | Active since Aug 2020
15 Jul 2026, 13:12
Disrespectful advisor !!!!
I’m very disappointed with the customer service I recommend from an advisor today named Kasturi Haripersad who was extremely disrespectful when I expressed that for months I haven’t been getting emails from them and needed a paid up letter to be sent via email, she then proceeded to chase me off the call and started yelling at me leaving me with a lot of emotional distress. I suffer from anxiety and depression and she did not make it easy. I called back to speak to a manager and I was told there is no manager available. ACS please do better, be professional at all times and hire people with a heart !!!!!!!!!
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Dominique F
1 reviews | Active since Dec 2024
18 Sept 2025, 15:08
*******
How the hell can you charge for emails to be sent, even when there's proof that those mails were not sent on the dates apparently stipulated??? I am paying back my account but still get emailed demand letters, even after setting up payment arrangements. And the cherry on top, they still mark you as not paid on credit checks, even though payments are being made. And then are so *********** and useless to respond to any mails... Straight to the ombudsman I go with these *******.
Helpful (0)
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Dominique F
1 reviews | Active since Dec 2024
18 Sept 2025, 15:08
*******
How the hell can you charge for emails to be sent, even when there's proof that those mails were not sent on the dates apparently stipulated??? I am paying back my account but still get emailed demand letters, even after setting up payment arrangements. And the cherry on top, they still mark you as not paid on credit checks, even though payments are being made. And then are so *********** and useless to respond to any mails... Straight to the ombudsman I go with these *******.
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Replies (0)